It may take 1-3 working days to process your order before it leaves our warehouse.
Orders placed on Friday until Sunday will only be shipped on Monday of the following week.
Once your order is shipped, you will be notified via email with the tracking number. Arte will not be held responsible for any delay on shipment done by PosLaju. For any concern on your tracking details and your parcel whereabouts, you may contact Poslaju at 1-300-300-300 (Malaysia)
Shipping Within Malaysia
All orders within Semenanjung Malaysia, Sabah and Sarawak are shipped using PosLaju. Poslaju is Malaysia's Express Mail Service and delivers within 1 - 5 business days. Signature will be required when you receive the parcel. Please take note that a tracking number will be given once posted. If the addressee is not available during time of delivery, customers will need to pick up their parcel at the nearest Poslaju office. NO REFUND or EXCHANGE is allowed if the parcel is returned to us when it is unclaimed for over two weeks. The buyer will have to pay the additional shipping charges to have it posted out again.